Shipping Policy
A legal disclaimer
Flexeez aims to dispatch all orders within 1–3 business days. Once an order has been handed over to the postal carrier, Flexeez is not responsible for delays, damage, or loss during transit. Delivery times are estimates only and may vary depending on location, time of year, and external factors beyond our control.
Flexeez is not liable for any costs, losses, or inconvenience caused by postal delays, missed deliveries, or incorrect address details provided by the customer. It is the customer's responsibility to ensure all shipping information is accurate at the time of purchase.
By placing an order, you acknowledge and accept these shipping terms.
Shipping Policy - the basics
We work hard to get your Flexeez products to you quickly and safely. Here's everything you need to know about our shipping process.
1. Processing Time All orders are processed within 1–3 business days. During peak times or promotions, processing may take slightly longer. You will receive a confirmation email when your order has been dispatched.
2. Delivery Estimates Shipping times vary depending on your location and the postal service used. Typical delivery estimates:
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UK: 2–5 business days after dispatch​
These are estimates only and may be affected by postal delays beyond our control.
3. Shipping Costs Shipping fees are calculated at checkout based on your location and order size. Occasionally, free shipping promotions may be offered.
4. Lost or Delayed Parcels Once your order is handed over to the postal carrier, Flexeez is not responsible for delays, damage, or lost items during transit. If your parcel is significantly delayed, please contact your local delivery service first and then reach out to us if needed.
5. Address Accuracy It is the customer’s responsibility to provide an accurate and complete delivery address. Orders returned to us due to incorrect or incomplete addresses may be subject to additional shipping fees.
6. International Shipping Flexeez currently ships internationally. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Legal Disclaimer: By placing an order, you agree to the terms outlined in this shipping policy. Flexeez is not liable for postal delays or delivery issues once a parcel has been dispatched. This policy does not affect your statutory rights.
Last updated: June 2025